PRIVACY POLICY

Nutrition Care privacy statement is to demonstrate our firm commitment to your privacy rights. We are committed to protecting the privacy and security of our customers and site visitors. The following discloses how we collect information about you and how we use it.

 

What personal information do we collect?

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website. We refer to this automatically-collected information as “Device Information”. 

 

We collect Device Information using the following technologies: 

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, visit how to disable cookies. 

– “Log files” track actions occurring on the website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the website. 

 

Additionally, when you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. 

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

 

How do we use your personal information? 

We use the Order Information that we collect generally to fulfil any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

– communicate with you; 

– screen our orders for potential risk or fraud; and 

– when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns). 

 

With your permission, Nutrition Care uses your personal data to send you marketing messages by email to keep you up to date on news, new products, product recommendations and updates to our services. You have the right to opt out of receiving promotional communications at any time:

1. Click the “Unsubscribe” link in any broadcasted email you receive.
2. Send an email to customer.service1@nutritioncare.com.au and we will remove you from our mailing and/or email list
3. Contact Nutrition Care via the customer service department and ask to be removed from our mailing and/or email list.

To correct or update your details, please get in touch with us by contacting us via the website or call our customer service team on: 1800 034 445.

 

What personal information do we share? 

We do not sell or rent any of your personal data to any third party for marketing purposes – including your name, address, email address or credit card information.

We also use Google Analytics to help us understand how our customers use the website — you can read more about how Google uses your personal information. 

However, in order to provide you with certain services, we may need to share your personal data with some of our service providers which include IT, delivery and marketing service providers;

• Companies that get your purchases to you, such as payment service providers, warehouses, order packer, and delivery companies
• Credit reference agencies, fraud prevention agencies, law enforcement to help tackle fraud

 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. 

You can opt out of targeted advertising by using the links below: 

– Facebook optout 

– Google optout

– Bing optout 

– Google Analytics optout 

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Do Not Track 

Please note that we do not alter our website’s data collection and use practices when we see a Do Not Track signal from your browser. 

 

Data Retention 

When you place an order through the website, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

 

Changes 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

 

Contact us 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at customer.service1@nutritioncare.com.au or by mail using the details provided below: 

[Re: Privacy Compliance Officer]

NUTRITION CARE

25-27 Keysborough Avenue, Keysborough

VICTORIA 3173 Australia