REFUND POLICY

For products purchased from Nutrition Care website and delivered within Australia or internationally, we will accept returns within 7 days of your order being delivered and allow up to 14 days to process any return request for refund or replacement.

To be eligible for a return, the items must be in saleable condition, that is it is unused with all original sealed packaging and where the product seal is not broken or tampered and you are able to provide satisfactory proof of purchase.

If you received a product that is damaged, faulty or incorrect, we do offer a refund or replacement if you contact us within 7 days of your order being delivered, any claim after this period may not be accepted.

Contact our Customer Service team on 1800 034 445 / Monday – Friday 9am – 5pm AEST who will advise and assist you with the returns process. To help assist our customer care please ensure you have a receipt or proof of purchase including your order number and/or date of purchase.

If returning (original condition) please send your item to the following address:

Nutrition Care (Returns)

25-27 Keysborough Avenue, Keysborough

VICTORIA 3173 Australia

 

Change of Mind

If you have changed your mind, we may offer you a refund provided that the request is made within 7 days of purchase. If you are unable to provide satisfactory Proof of Purchase, we are unable to provide you with a change of mind return.

 

Refunds

Our customer care team will assess the item to determine whether a refund will be offered in accordance with our Returns Policy.

Once your return is received and inspected, our customer care team will notify you of the approval of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. Financial institutions may vary in time to process refunds. If you still have not received your refund after 10 business days, please contact our customer care team.

There are certain situations where only partial refunds are granted on a case by case basis at the discretion of Nutrition Care. Where an item has been identified as damaged through misuse, neglect or abnormal use, Nutrition Care will not provide a refund or exchange.

 

Consumer Guarantees

Our products come with the consumer guarantees found in the Australian Consumer Law which cannot be excluded, including guarantees that the products will be of acceptable quality. The consumer guarantees are not affected by our change of mind policy.

Nutrition Care will require proof of purchase before providing a remedy under the Australian Consumer Law. Consumer guarantees cannot be excluded or limited and are in addition to any manufacturer’s warranties or extended warranties purchased by, or given to, you. 

 

Be Consumer Aware

Purchasing from an authorised retailer (online or retail store) will ensure that your Nutrition Care products are authentic and current. Buying from an unauthorised online retailer may result in you receiving spoiled, outdated and even counterfeit products.